Privacy Policy for Grimhaven

Effective Date: 15/12/2023

Grimstone Studios AB ("we," "our," "us") respects your privacy and is committed to protecting it through our compliance with this privacy policy. This document outlines how we collect, use, and safeguard your information when you access our online MMORPG game, Grimhaven, and related services, including premium point purchases.

1. Information We Collect

• Account Information: Name, Email Address, Username, Password, Character Names, and Game-Related Data.
• Payment Information: Billing information, such as your name and payment method (e.g., credit card or third-party payment processor details like Stripe or PayPal).
• Gameplay Data: Game progress, achievements, character stats, interaction logs (e.g., chat and in-game messaging), and transaction history related to premium points or in-game purchases.
• Technical Data: IP address, Browser type and version, Device information, including operating system, and Game activity logs.
• Optional Information: Feedback or survey responses and Support inquiries.

2. How We Use Your Information

• Account Management: To create and manage your game account and allow access to game features and content.
• Payment Processing: To facilitate purchases of premium points and other in-game items, and manage refunds and disputes.
• Game Operations: To improve game performance and functionality, analyze gameplay patterns, and enhance user experience.
• Customer Support: To respond to your inquiries and provide technical assistance.
• Marketing: To inform you of game updates, promotions, and events (with your consent, if required by law).

3. How We Share Your Information

We do not sell your information to third parties. However, we may share your information under the following circumstances:

• Service Providers: Payment processors (e.g., Stripe, PayPal), Cloud hosting services, and Analytics providers (e.g., Google Analytics).
• Legal Obligations: If required by law or to comply with legal processes, or to protect our rights, users, and services.
• Business Transfers: If Grimstone Studios AB is involved in a merger, acquisition, or sale, your information may be transferred as part of the business transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. This includes secure encryption of sensitive data, regular security audits, and monitoring, and limited access to personal information by authorized personnel only.

5. Your Rights

Depending on your location, you may have certain rights regarding your information, including:

• Accessing, correcting, or deleting your data.
• Opting out of marketing communications.
• Requesting a copy of your data in a portable format.

To exercise these rights, please contact us at [Insert Contact Email].

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Cookies may be used to save your preferences, track gameplay sessions, and analyze user behavior for game improvements. You can adjust your cookie preferences through your browser settings.

7. Childrens Privacy

Grimhaven is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will delete it promptly.

8. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Continued use of Grimhaven constitutes acceptance of any changes.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: [email protected]